Our Privacy Policy

At Shaafi Hospital, we are committed to protecting the privacy and confidentiality of our patients' personal and medical information. This Privacy Policy outlines how we collect, use, protect, and manage your personal and health information in compliance with applicable healthcare privacy laws and regulations.

Information We Collect

1. Personal Information

• Full name
• Date of birth
• Address
• Phone number
• Email address

2. Medical Information

• Medical history
• Diagnoses
• Treatment records
• Prescription details
• Laboratory and diagnostic test results
• Insurance information

How We Use Your Information

1. Healthcare Service Delivery

• Providing medical treatment
• Supporting clinical diagnosis and decision-making
• Developing treatment plans
• Coordinating care between healthcare providers

2. Administrative Purposes

• Appointment scheduling
• Billing and insurance processing
• Medical record management
• Quality improvement initiatives

Information Protection

1. Technical Safeguards

• Secure electronic health record systems
• Encrypted data transmission
• Firewalls and network security protocols
• Regular security audits and updates

Patient Rights

1. Right to Access

• Request copies of medical records
• Review health information
• Obtain explanations of their medical records

Information Sharing and Disclosure

Shaafi Hospital does not sell, trade, or rent your personal or medical information to third parties. We may share your information only in the following circumstances:

• Healthcare providers

- Referring physicians and specialist doctors involved in your care

- Laboratories and diagnostic centres processing your test requests

- Pharmacies fulfilling your prescriptions

• Administrative and legal purposes

- Insurance companies for billing and claims processing

- Legal authorities when required by a valid court order or applicable law

• Service providers

- Trusted third-party technology providers who assist in operating our app and systems, under strict confidentiality agreements

All third parties we work with are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to Shaafi Hospital.